Return & Refund Policy

We have a 90-day return policy, which means you have 90 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at grungeaestheticshop@hotmail.com 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at grungeaestheticshop@hotmail.com

 

Return shipping fee:

No cost when the product is incorrect, damaged by the carrier, or defective in another way.

But when the customer purchased the wrong color or size or they no longer want the item, in this case, customers are responsible for the actual cost of return shipping. If you choose to initiate a return for an item, you will be responsible for covering the shipping expenses associated with sending the item back to us. 

 

Damages and issues:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exchanges:
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds:
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at grungeaestheticshop@hotmail.com.

 

We hope this policy provides you with clarity regarding our return and refund process. If you have any further questions or concerns, please do not hesitate to contact our customer support team for assistance. Thank you for shopping with Grunge-Aesthetics.com, and we look forward to serving you again!